I first went to Zalooms at the recommendation of a friend's brothers. The first thing I noticed was that they were immediately attentive when I walked in the door, and went above and beyond to make me feel welcomed. They listened to everything I said without interruption and without rushing. They made sure they understood what I was saying and that I understood what they're procedure would be. EVERYONE was courteous and friendly. Later, when I returned to pick up my car, George Zaloom brought me inside to show me exactly what they found wrong with the car and called the mechanic over to provide further explanation. They never lost their patience and never tired of answering my questions. Everything was taken care of to perfection, and their charges were very reasonable. All that, coupled with the fact that they've been in business for so many years, left me feeling confident that they were a trustworthy and competent operation, which is important to me because I know so little about cars. I will definitely make them my regular mechanics and I've already recommended them to my other friends.