I was on my way to Zaloom's when my ball joint snapped and was stuck on the side of the road. I called Joe up to let him know my situation. He was completely sympathetic and offered to call a tow for me. I arrived at the shop 30 minutes before they closed and was told that they'd hold the car and take a look at it first thing in the morning. Just like clockwork, I received a call in the morning from Joe letting me know what needed to be repaired and how much it would cost. They wouldn't start working on my car without my approval. The car was up and running that same day. I told Joe I would have to pay in two days once I got paid and he was completely understanding, and held the car in the back of the shop. I use the car for work and school so it was necessary to have it as soon as possible. Quick, courteous and respectful. You're not treated like a customer. You're treated like a person. I would definitely recommend them to anyone who wants the job done quick and correctly.