Zaloom's is really customer service oriented. I did a checkup on my car and a serpentine belt replacement, and they really went above and beyond in terms of service. I brought them my old '88 Mercedes, (not every shop will look at it since it doesn't connect to computers). Well, they were familiar with the car and very enthusiastically tested the car and did the repair. I got a chance to speak directly to the mechanic at length, which means a lot. They are also the friendliest auto repair service I've ever seen in the NY area. It doesn't get better than this!