Family-owned, staffed with people who WANT to be there doing what they are doing - that is the key difference between this shop and the average chain store. Ed, Joe & Mr. Z all work with you, give you options and actually recognize you when you come in more than once. More places need to be like Zaloom's an it will be SI's loss if they ever leave. This is THE ONLY independent shop I trust to real work on my cars. In fact, Mr. Z has even offered to help me if I get stuck should I try doing something to the car myself. I go to Zaloom's to have the work I can't do myself done. I recommend you do the same.